Digital Dreams Digital Dreams
Innovative Digital Solutions for SMBs
Digital Dreams Digital Dreams

Frequently Asked Questions

Have questions about our website design, IT support, or cyber security services? We're here to help! At Digital Dreams, we understand that you have unique needs and concerns when it comes to your business technology. Our FAQs are designed to provide quick answers to some of the most common questions we receive from our clients. If you can't find what you're looking for here, feel free to contact us directly - we're always happy to chat about how we can support your business.


Website Design

How long does it take to design and create a website?

  • This depends on the complexity of your website and the time-frame for which content is provided to us. A standard website generally takes about 4 to 8 weeks to go through the stages from initial contact to completion.

Can Digital Dreams revamp or improve my old website?

  • Yes. This is something that we do all the time and is recommended to do regularly to keep your website up to date and ahead of your competition.

Can Digital Dreams provide images for my website?

  • Yes. We have access to a library of images available which we can use on your website. We will ensure that the images are relevant to your business.

Do you offer responsive design for mobile devices?

  • Absolutely! Our websites are designed to be fully responsive, ensuring a great user experience across all devices.
    Responsive Web Design.

Can Digital Dreams create my new website in different languages?


Domain Names & Hosting

Can you help me choose a domain name for my website?

Can Digital Dreams register my new domain name?

What if I have already registered a domain name elsewhere?

  • We can transfer your existing domain name to Digital Dreams and in most cases there is no additional charge to transfer your domain name.

Can Digital Dreams host my website?

Where will my website be hosted?

What if I am already hosting my website somewhere else?

  • As long as there are no compatibility issues, we will be able to help you move your website, domain and email over to our fast hosting servers in Australia.

Can I manage my own hosting?

  • Yes. All of our hosting accounts can be accessed by a control panel so that you can manage your domain, email accounts, FTP, files, backups, etc.

Web Application Development

How long will it take to develop a web application?

  • This will depend on the requirements and complexity of the web application. Something very simple and straight-forward may only take a few days while something more complex could take a few months. When we know more about your requirements, we can let you know an estimated time-frame.
    More information about web app development.

How will I know what stage the web app development is in?

  • Communication is key. We will stay in contact with you throughout the development of your project. We will keep you up-to-date with what we are doing and any possible requirements that we may need from you. At any time, we are just an email or a phone call away to answer any questions that you may have.

Can the web app be in another language?

  • Yes. We can create your web application in another language or in multiple languages including French, Spanish, German, etc. Users can choose which language they prefer and the web app can remember this within the "settings" for each user.

IT Support

Can you help me troubleshoot my computer issues?

  • Yes, our IT support team is here to help you troubleshoot and resolve any computer-related issues. We can guide you through the troubleshooting process over the phone or remotely, using a variety of tools and techniques to identify and fix the problem.
    View our troubleshooting guide.

Do you offer remote IT support services?

  • Yes, we offer comprehensive remote IT support services, allowing us to access your computer or network remotely and provide real-time assistance on any technical issue. Our team can use secure remote access tools to connect to your system and resolve issues quickly and efficiently.
    Click here for IT support information.

Do you offer on-site IT support services?

  • Yes, we also offer on-site IT support services for situations where a more personal touch is required or when remote access is not possible. Our experienced technicians will travel to your location to assess and resolve technical issues in person, ensuring that your business remains up and running with minimal disruption.
    Click here for IT support information.

What is the difference between IT support and IT consulting?

  • Our IT support services focus on resolving existing technical issues and providing ongoing maintenance, whereas our IT consulting involves analysing your business needs and making recommendations for future IT improvements and upgrades.
    Click here for more information about IT consulting.

How can I prevent data loss due to hardware failure?

  • Regular backups of your critical data are essential in preventing data loss due to hardware failure, as this allows you to restore data from a previous backup if a device fails unexpectedly. Implementing a robust backup strategy and regularly testing its effectiveness is also crucial for data protection.
    More information about backing up your data.

How do I prevent viruses from infecting my computer?

  • To prevent virus infections, ensure your operating system and software are up-to-date with the latest security patches, use reputable antivirus software, and exercise caution when opening email attachments or clicking on links from unknown sources.
    You should look at our cyber security services.

Cyber Security

Why do I need cyber security protection?

  • As a small business owner, you may not think that your company is a high-value target for hackers, but unfortunately, many small businesses are vulnerable to cyber attacks due to outdated systems and lack of awareness, which can result in data breaches, financial loss, and damage to your reputation.
    More information about why you need cyber security.

How can I protect my business from cyber attacks?

  • Start with good security habits like keeping your software updated, using strong passwords, and being careful when clicking on links or opening emails. We recommend a vulnerability assessment of your systems and network to identify potential weaknesses that could be exploited by hackers.
    Get a vulnerability assessment.

Can you help me prevent ransomware attacks?

  • To protect against ransomware attacks, consider our Managed Detection and Response (MDR) service, which provides real-time threat detection and response capabilities. Our MDR solution proactively monitors your systems for signs of malicious activity, enabling swift remediation in the event of an attack and minimising downtime.
    Ransomware Protection

Do you offer security consulting services for small businesses?

  • Yes, we provide tailored security consulting services specifically designed for small businesses. Our expert consultants work closely with clients and develop a customised security strategy to identify vulnerabilities and implement effective security measures to protect against cyber threats and data breaches.
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